Our support team is on hand to help with account-related queries, payment enquiries, technical concerns or general feedback. Contact us for help with deposits, withdrawals, verification or any issue affecting your play. For faster resolution, include your account ID and any relevant screenshots or transaction references. We aim to respond promptly by email or phone and can guide UK players on safer-gambling tools, limits and self-exclusion. Use the channels below to reach the right department quickly.
| Department | Contact |
|---|---|
| Customer support | [email protected] (Available for account, payments and technical help) |
| General enquiries | [email protected] (Queries about promotions, corporate or media) |
| Affiliate enquiries | [email protected] (Partnerships and affiliate accounts) |
| Phone | +44 20 7387 4921 (Live assistance for urgent account issues) |
| Working hours | Mon-Fri, 09:00-18:00 (UK business hours) |
Email is our preferred contact method for detailed requests, account queries or situations requiring explanations or documents. Please send your message to [email protected] with a clear subject line and up-to-date contact details so we can respond without delay. Attach any relevant files and state your account ID where applicable to help us resolve your issue faster.
Our support team aims to respond to most enquiries within one business day. Simple questions and account requests are usually handled quickly; more complex issues, such as verification, payment investigations or security reviews, can take several days to resolve depending on their nature. We will keep you updated at each stage and outline the likely next steps.
Got feedback or an idea to improve the site? We’d love to hear from you. Send suggestions, bug reports or product ideas via the feedback form and our team will review them carefully. Your input helps us refine features, fix issues and improve the overall user experience so we can make the site clearer and more enjoyable for everyone.
